Shipping Policy

Free Tracked Shipping

We offer free tracked shipping on all orders worldwide. No minimum order value. No hidden fees.

Dispatch Times

All orders are processed and dispatched within 1–2 business days of being placed. You will receive a shipping confirmation email with your tracking number once your order is on its way.

Estimated Delivery Times

• Australia: 3–7 business days — Free tracked shipping
• United States: 7–14 business days — Free tracked shipping
• New Zealand: 5–10 business days — Free tracked shipping
• United Kingdom: 7–14 business days — Free tracked shipping

Delivery times are estimates and may vary due to customs processing, public holidays, or carrier delays outside our control.

Customs & Import Duties

Orders shipped to the United Kingdom and New Zealand may be subject to local customs fees or import duties upon arrival. These charges are the responsibility of the customer and are not included in the order price. Most orders pass through customs without additional fees, but we recommend checking your country's import thresholds if you are concerned.

Tracking Your Order

Once dispatched, you can track your order using the link in your shipping confirmation email. You can also visit our Track Order page for more information.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at support@shoptrivita.com and we will investigate immediately. We will always make it right.